Refund policy

At Pythal, we are committed to providing premium-quality baby products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

• Returns must be requested within 7 days of receiving your order.
• Products must be unused, unwashed, and in their original condition with all tags, packaging, and accessories intact.
• Proof of purchase is required for all returns.

Non-Returnable Items

The following items cannot be returned unless they are damaged or incorrect:

• Personalized or customized products
• Gift cards
• Products marked as Final Sale
• Items damaged due to misuse or improper handling

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. After verification, we will arrange a replacement or refund.

Refunds

• Once the returned product has been received and inspected, eligible refunds will be processed to the original payment method.
• Refunds are typically processed within 7–10 business days, depending on your payment provider.

Exchange Policy

Exchanges are available only for defective, damaged, or incorrectly delivered products, subject to stock availability.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), Pythal will bear the return shipping cost.
• For all other eligible returns, return shipping charges may be the responsibility of the customer.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

Contact Us

For return or refund requests, please contact our customer support team with your order number and reason for the request. Our team will guide you through the return process.